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MAXIFY MB5360 black front closed office professional printer
MAXIFY MB5360 Support
FAQs & troubleshooting

Using Print from E-mail

Content Id: 8202128600


Using Print from E-mail, you can print documents or photos attached to an e-mail just by sending the e-mail to the special address for printing from your PC, smartphone, or other types of PDA.

To use Print from E-mail, follow the procedures explained below.

Checking the printer environment

To use Print from E-mail, the printer needs the following environment:

The printer must be connected to the Internet.

Caution

Connect the printer to an access point or router that is connected to the Internet, as shown below.

If the printer is unable to connect to the access point or router, refer to [ Wireless LAN connection of your printer to an access point ] and connect the printer to the access point.

* To use those services on the intranet, open Port 5222 (both on the PCs and the intranet).

Preparing the items required

To use Print from E-mail, you need to register the printer to Print from E-mail.

Prepare the following:

a) Your e-mail address

Your e-mail address will be used for the account information for Print from E-mail.

b) PC, smartphone, or other types of PDA

Using a PC, smartphone, or other types of PDA, you will register the printer to Print from E-mail.

Caution

The PC, smartphone, or other types of PDA must be connected to the Internet (including via the 3G line).

For your easy entry, use of a PC with the keyboard is recommended.

Registering the printer to Print from E-mail

Register your printer to Print from E-mail in three steps below.

When the printer is properly registered, you will receive the special address for printing.

Step 1: Print the authentication URL (the URL for registration of the printer).

Step 2: Visit the printed URL, and enter your account information (your e-mail address, etc.).

Step 3: You will receive the e-mail to the entered address. Visit the URL given in the received mail, and register your printer. The address for printing and the login URL will be displayed in the registration screen.

Step 1: Print the authentication URL and PIN code.

(1) Power on the printer.

(2) Tap [ Setup ].

(3) Tap [ Web service setup ].

(4) Tap [ Web service connection setup ].

(5) Tap [ Print from E-mail setup ].

(6) Tap [ Register printer ].

(7) At the following message, tap [ Yes ].

(8) At the message for selecting the language for printing, select [ Next ]. In the next screen, tap a desired language.

(9) At the message prompting you to print the authentication URL, set A4 paper in the cassette and tap [ OK ].

The authentication URL and PIN code will be printed.

Caution

The printout will be used in the later process of registration.

Caution

Do not turn off the power on the printer until the registration process is completed.

Access the printed URL and log in within 25 minutes.

If you canceled the registration before it is completed, repeat the procedure from printing the registration information.

(10) After the authentication URL is printed, tap [ Yes ].

(11) "Confirming the authentication process" will be displayed.

Proceed to Step 2.

Step 2: Visit the printed URL, and enter your account information (your e-mail address, etc.).

(1) Using a PC or other types of PDA, enter the printed URL.

Caution

The URL is case-sensitive.

(2) At the following screen, enter the PIN code and click [ Log In ].

Caution

If the login screen is not displayed, check if the entered URL is correct (e.g. "http" is wrong while it should be "https.")

(3) In the use agreement window, select [ Agree ].

Caution

If you do not select Agree in the use agreement window, you will not able to register as the printer owner.

(4) At the following screen, enter your e-mail address and click [ Next ].

Caution

An e-mail is sent with the required information for completing the registration to the e-mail address entered for the printer's owner.
If domain-specific reception is set, change the setting so that mail can be received from "info@mp.c-ij.com"

Caution

The e-mail address of the printer owner cannot be changed once the printer owner is registered. To change the e-mail address, delete the registration of the registered printer, and re-register the printer owner by using the new e-mail address. In this case, all previously registered information will be deleted.
The notification is sent automatically to the registered e-mail address when the printing or service maintenance starts.

(5) At the following screen, enter the information in each box and click [ Next ].

(6) In the [ Printer Registration ] window, enter the [ Printer Name ], and select [ Confirm ].

Caution

If you use multiple printers and you need to identify which printer is used, enter the specific printer name.

Caution

The maximum number of characters that can be entered is 30.

(7) Confirm the entered information and click [ Register ].

(8) The temporary password will be displayed. Write it down on paper or Notepad.

Caution

Registration (authentication) must be completed in 25 minutes.

Proceed to the next step promptly.

Step 3: Visit the URL given in the received mail and complete the registration.

(1) The mail shown below will be sent to your e-mail address you entered in Step 2. Click on the given URL.

Caution

Depending on your mailer settings, the received mail may be automatically sorted into a box other than your inbox.

If the mail is not found in your inbox, check the other boxes.

Caution

You have to complete the registration within 30 minutes.

At the following screen, enter the temporary password given in Step 2, and click [ Log In ].

(2) At the following screen, enter your desired password and click [ Register ].

When the password setting process is completed, the printer's e-mail address and the service's URL are displayed, and the printer's registration process is completed.

Caution

When you enter the password, the following character restrictions apply.

- Set a password that has 8 or more characters.

- The characters that you can use are single-byte uppercase letters, single-byte lowercase letters, and single-byte numbers.

- In the password, combine all of the different types of characters that can be used.

The displayed printer's e-mail address and the URL of the login page are not sent. Be sure to write down the printer's e-mail address and the URL of the login page before closing the screen.

(3) The login URL and address for printing will be displayed as shown below.

You will use this address for printing in Print from E-mail.

Caution

In the login URL page, you can operate the printer as well as register other users for Print from E-mail.

(4) Now you are ready for use of Print from E-mail.

Using Print from E-mail

(1) Prepare a file to be printed.

The file format, number of files, and file size that this printing function supports are provided below.

Supported File Formats

Adobe PDF files
JPEG files
.doc/.docx/.xls/.xlsx/.ppt/.pptx files

Caution

Only files that are attached to e-mail can be printed. E-mail messages cannot be printed.
Adobe PDF files and .doc/.docx/.xls/.xlsx/.ppt/.pptx files that are encrypted, password-protected, or set to print disabled cannot be printed.
Files that are attached as compressed files cannot be printed.
Files other than Adobe PDF files, JPEG files and .doc/.docx/.xls/.xlsx/.ppt/.pptx files cannot be printed.

Supported Number of Files and File Sizes

Up to 10 attachment files can be printed.
The maximum size of an e-mail with attachment files is 10 MB.

Caution

The size of an e-mail is determined based on the size of the entire transmission file, including the e-mail message and the header. Therefore sometimes an attachment file cannot be printed even if the size of the attachment file is less than 10 MB.
If the size of an attached JPEG file is less than 10 KB, the file cannot be printed.

(2) Using your PC, smartphone, or other types of PDA, attach the file(s) to an e-mail and send it to the address for printing.

(3) The attached file(s) will be printed.

To use Print from E-mail by multiple users

To use Print from E-mail, the user’s e-mail address must be registered to the address for printing.

The file sent from an unregistered e-mail will not be printed.

To add a user’s e-mail address, the registered user needs to log in the Member Settings page from the login page.

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