A Message for Faxing Is Displayed on the LCD

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing.

Hang up phone

The handset is not placed in the handset cradle correctly.

Replace the handset correctly.

Try again in B&W

The recipient's fax machine is not color-compatible.

Press the Black button to resend the fax.

Alternatively, you select If incompat., B&W for Color transmission in Adv. FAX settings under Fax settings. The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing.

No tone detected

The telephone line cable with a modular plug may not be plugged in properly.

Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings.

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described, the fax stored in the machine's memory is printed automatically.

The amount of remaining ink is insufficient to print a fax:

-⋗ [ Replacing a FINE Cartridge ]

Caution

You can set the machine to forcibly print a received fax even if the ink has run out.

Set Print when no ink in Auto print settings under Fax settings to Print.

However, part or all of the fax may not be printed since the ink has run out.

Also, the contents of the fax will not be stored in the machine's memory.

If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under Fax settings to store the received fax in the machine's memory. After you replace the FINE cartridge and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.

Paper has run out:

Load the paper and press the OK button.

A different size of paper from that specified by Page size is loaded:

Load the same size of paper as that specified by Page size, then press the OK button.

Page size is set to other than A4, Letter, LTR, or Legal:

Set Page size to A4, Letter, LTR, or Legal.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Media type is set to other than Plain paper:

Set Media type to Plain paper.

You pressed the Stop button to cancel printing of a fax:

Press the FAX button to resume printing of the fax.

Do not print is selected for Received documents in Auto print settings under Fax settings:

You can print the faxes stored in the machine's memory from the Memory reference screen under FAX menu.

-⋗ [ Printing a Document in Machine's Memory ]

Caution

To print the received faxes automatically, select Print for Received documents in Auto print settings under Fax settings.

If you did not print the fax stored in the machine's memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in the machine's memory later.

-⋗ [ Document Stored in Machine's Memory ]

Busy/no signal

The recipient's number you dialed is busy. Try dialing again after waiting for a moment.

The fax/telephone number dialed is incorrect. Check the fax/telephone number and dial again.

The recipient's fax machine did not respond (after all automatic redialing attempts). Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.

The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.

The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using.

The connection method differs depending on your telephone line.

If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:

-⋗ Refer to [ Basic Connection ] within this webpage.

If you connect the machine to another line such as an xDSL:

-⋗ Refer to [ Connecting Various Lines ] within this webpage.

If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.

Caution

- Do not connect fax machines and/or telephones in parallel (US and Canada only).

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Basic Connection

Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.

When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.

Caution

Be sure to connect the telephone line before the machine is turned on. If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.

Caution

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK:

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.

Connecting Various Lines

This section introduces how to connect various lines.

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting to an Internet Telephone

A. Digital Subscriber Line

B. xDSL modem (splitter may not be built-in to the modem)

C. Broadband router compatible with Internet Telephone

D. Computer

E. Telephone or answering machine

F. WAN (Wide Area Network) port

G. LAN (Local Area Network) port

H. TEL port

I. LINE port

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

-⋗ Refer to [ Setting the Telephone Line Type ] within this webpage.

Connecting to an xDSL

A. Analog Subscriber Line

B. xDSL modem (splitter may not be built-in to the modem)

C. Computer

D. Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

-⋗ Refer to [ Setting the Telephone Line Type ] within this webpage.

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

Caution

Telephone line type will not appear in countries or regions where Rotary pulse is not supported.

You can print User's data list to check the current setting.

1. Make sure that the machine is turned on.

2. Press the Setup button.

The Setup menu screen is displayed.

3. Use the button to select Fax settings, then press the OK button.

4. Use the button to select FAX user settings, then press the OK button.

5. Use the button to select Telephone line type, then press the OK button.

6. Use the button to select a telephone line type, then press the OK button.

Rotary pulse

Select when your telephone line type is pulse dialing.

Touch tone

Select when your telephone line type is tone dialing.

Caution

The * (asterisk) on the LCD indicates the current setting.

7. Press the FAX button to return to the Fax standby screen.

Connecting the Telephone Line

Memory is full

The machine's memory is full because it has sent/received too many documents, or a detailed document.

Print the faxes stored in the machine's memory or save them on the USB flash drive, and delete them from the machine's memory.

When sending a fax, resend it. If this message still appears, delete the faxes stored in the machine's memory, divide the faxes for sending, and send them again.

When receiving a fax, have the sender resend the faxes.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size is loaded.

Page size is set to other than A4, Letter, LTR, or Legal.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Media type is set to other than Plain paper.

Do not print is selected for Received documents in Auto print settings under Fax settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive.

To print a document in the machine's memory:

Refer to [ Printing a Document in Machine's Memory ] within this webpage.

To delete a document in the machine's memory:

Refer to [ Deleting a Document in Machine's Memory ] within this webpage.

To save a document on a USB flash drive

Refer to [ Saving a Document in Machine's Memory to USB Flash Drive ] within this webpage.

Caution

When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

For details on how to print MEMORY LIST, see [ Printing a Document in Machine's Memory ] within this webpage.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6. Use the button to select a print menu, then press the OK button.

Caution

When Change the paper A4/LTR/LGL Plain paper is displayed on the LCD, the paper settings are incorrect.

In FAX paper settings, set Page size to A4, Letter, LTR, or Legal. Set Media type to Plain paper.

* Some of page sizes are not available depending on the country or region of purchase.

You can select the following print menus.

Print memory list

You can print a list of the documents in the machine's memory (MEMORY LIST).

MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

A transaction number from "0001" to "4999" on MEMORY LIST indicates a document being sent. A transaction number from "5001" to "9999" on MEMORY LIST indicates a document being received.

Print specified doc.

You can specify the document and print it.

If you select this menu, the document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

Specify the document and print it following the procedure below.

1. Use the button to select the transaction number (TX/RX no.) of the document you want to print, then press the OK button.

2. Use the button to select whether to print only the first page of the document, then press the OK button.

If you select Yes:

Only the first page of the document will be printed.

The document is still stored in the machine's memory.

If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

Print all RX docs

You can print all the received documents in the machine's memory.

If you select this menu, the confirmation screen is displayed.

If you select Yes using the button and press the OK button, all the documents in the machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ Refer to [ Printing a Document in Machine's Memory ] within this webpage.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the Menu button.

The FAX menu screen is displayed.

4. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

5. Use the button to select a delete menu, then press the OK button.

You can select the following delete menus.

Del. specified doc.

You can specify the document and delete it.

If you select this menu, the document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

Specify the document and delete it following the procedure below.

1. Use the button to select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

2. Use the button to select the transaction number of the document you want to delete, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

Delete all docs

You can delete all the documents in the machine's memory.

If you select this menu, the confirmation screen is displayed.

If you select Yes using the button and press the OK button, all the documents in the machine's memory will be deleted.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

Caution

Do not remove the USB flash drive from the machine until saving is complete.

For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ Refer to [ Printing a Document in Machine's Memory ] within this webpage.

After saving the fax in the machine's memory to the USB flash drive, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] within this webpage.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the Menu button.

The FAX menu screen is displayed.

5. Use the button to select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, No documents in memory is displayed on the LCD.

6.Use the button to select a save menu, then press the OK button.

You can select the following save menus.

Save specified doc.

You can specify the document and save it.

If you select this menu, the document selection screen is displayed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

Each mark before the transaction number indicates the following:

No mark: Indicates a black and white document.

: Indicates a color document.

: Indicates the document during transmission.

: Indicates the document sent with sequential broadcasting.

By pressing the

button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.

By using the button to select the transaction number (TX/RX no.) of the document you want to save and pressing the OK button, the specified document is saved on the USB flash drive.

Caution

If there is not the specified document in the machine's memory, No document is displayed, and the machine returns to the previous screen.

To return to the Fax standby screen, press the Stop button.

Save all documents

You can save all the received documents in the machine's memory.

If you select this menu, the confirmation screen is displayed.

If you select Yes using the button and press the OK button, all the documents in the machine's memory will be saved to the USB flash drive.

Caution

You can save up to 50 pages of fax as one PDF file.

You can save up to 2000 PDF files on a USB flash drive.

Faxes are saved according to the order of the transaction number when Save all documents is selected.

If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.

The folder and file name of faxes saved on the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

For details on how to set the date and time:

-⋗ [ Setting the Date and Time ]

Importing Faxes Saved on a USB Flash Drive to the Computer

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Document Stored in Machine's Memory

Awaiting doc. processing

The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable.

Press the OK button.

The received faxes are stored in the machine's memory. Insert the writable USB flash drive, then save the received faxes to the USB flash drive manually.

-⋗ [ Saving a Document in Machine's Memory to USB Flash Drive ]

Delete the unnecessary fax from machine's memory after saving to the USB flash drive.

Change the paper. A4/LTR/LGL Plain paper

The paper settings are incorrect. Set Page size to A4, Letter, LTR, or Legal and Media type to Plain paper to print received faxes.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX FAX info in Security control under Fax settings is set to ON.

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by FAX RX reject in Security control under Fax settings.

Waiting for report

If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.

The amount of remaining ink is insufficient to print a report:

-⋗ [ Replacing a FINE Cartridge ]

Paper has run out:

Load the paper and press the OK button.

A different size of paper from that specified by Page size is loaded:

Load the same size of paper as that specified by Page size, then press the OK button.

Page size is set to other than A4, Letter, LTR, or Legal:

Set Page size to A4, Letter, LTR, or Legal.

Caution

Some of page sizes are not available depending on the country or region of purchase.

Media type is set to other than Plain paper:

Set Media type to Plain paper.

You pressed the Stop button to cancel printing of a report:

Press the FAX button to resume printing of the report.

A Message for Faxing Is Displayed on the LCD

Issue

Cause and solution

Auto redial

Cause and solution

Hang up phone

Cause and solution

Try again in B&W

Cause and solution

No tone detected

Cause and solution

Received in memory

Caution

Cause and solution

Caution

Cause and solution

Caution

Cause and solution

Busy/no signal

Caution

Basic Connection

Caution

Caution

Connecting Various Lines

Caution

Caution

Caution

Caution

Setting the Telephone Line Type

Caution

Caution

Cause and solution

Memory is full

Caution

Caution

Caution

Printing a Document in Machine's Memory

Caution

Caution

Caution

Caution

Deleting a Document in Machine's Memory

Caution

Caution

Caution

Caution

Saving a Document in Machine's Memory to USB Flash Drive

Caution

Caution

Caution

Caution

Caution

Caution

Cause and solution

Awaiting doc. processing

Cause and solution

Change the paper. A4/LTR/LGL Plain paper

Caution

Cause and solution

Fax info does not match

Cause and solution

Reception rejected

Cause and solution

Waiting for report

Caution

Cause and solution