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FAQs & troubleshooting

Uninstalling the Software

Content Id: 8203944600


This explains the procedure for uninstalling MF drivers and software that are no longer needed.

Uninstalling the MF Driver

This explains the procedure for uninstalling the MF driver. Perform this procedure if an MF driver has become unnecessary.

There are two methods for uninstalling: uninstalling from Windows, and using the uninstaller. If you cannot find the MF driver in the Windows screen, you can uninstall using the uninstaller.

Prerequisites

Confirm that the following conditions are satisfied. Complete the preparation operations.

MF Driver installation
When starting the computer, log on as a member of Administrators.
[Desktop] screen display (when using Windows 8.1/Server 2012/Server 2012 R2)

Procedures

To Uninstall from Windows

1. Start the uninstaller of the driver.

In Windows 10/Server 2016

(1) Display [Settings] ⋗ [Apps] or [System] ⋗ [Apps & features].

(2) Select the driver you want to uninstall →click [Uninstall].

In operating systems other than the above

(1) Display [Control Panel] ⋗ [Programs] ⋗ [Uninstall a program].

(2) Select the driver you want to uninstall → click [Uninstall/Change].

If you cannot find the MF driver when selecting the driver, uninstall it according to the procedure in "To Uninstall Using the Uninstall File."

2. When the uninstaller is displayed, click [Uninstall].

3. If the confirm deletion message is displayed, click [Yes].

To Uninstall Using the Uninstall File

Uninstall the driver with the uninstall file in the accompanying DVD-ROM or downloaded driver folder.

1. Double-click one of the following files.

When using the file in the folder of the installed driver

Use the [DelDrv.exe] file corresponding to the driver in the following folder.

⋖install folder⋗\Canon\CanonMF

When using the file in the folder of the driver you have acquired

Use the following file in the folder corresponding to the driver and environment.

misc\DelDrv.exe

2. When the uninstaller is displayed, click [Uninstall].

3. If the confirm deletion message is displayed, click [Yes].

Uninstalling MF Scan Utility

This explains the procedure for uninstalling only the MF Scan Utility if the MF Scan Utility is no longer needed.

Prerequisites

Confirm that the following conditions are satisfied. Complete the preparation operations.

MF Scan Utility installation
When starting the computer, log on as a member of Administrators.
[Desktop] screen display (when using Windows 8.1)

Procedures

1. Start the uninstaller of the driver.

In Windows 10

(1) Display [Settings] ⋗ [Apps] ⋗ [Apps & features].

(2) Select the MF Scan Utility you want to uninstall →click [Uninstall].

In operating systems other than the above

(1) Display [Control Panel] ⋗ [Programs] ⋗ [Uninstall a program].

(2) Select the MF Scan Utility you want to uninstall → click [Uninstall/Change].

2. If the confirm deletion message is displayed, click [Yes].

3. Click [OK].

Uninstall Method for Software

If software installed at the same time as the MF driver is no longer needed, you can uninstall the software by the following method.

Uninstall the various types of software from [Programs and Features] or [Add or remove programs] in Windows after logging on with an Administrator account.

Uninstalling the Driver (for macOS)

This explains the procedure for uninstalling a driver that is no longer needed.

Prerequisites

Confirm that the following conditions are satisfied. Complete the preparation operations.

When connected by USB, removal of the USB cable connecting the device and the computer
Confirmation of the device name to be deleted

Caution

The driver can be upgraded. It is not necessary to uninstall the old driver.

Procedure

1. Display the [System Preferences] dialog box of the operating system → click [Printers & Scanners].

2. Select the device to be uninstalled → click [-] displayed at the bottom of the dialog box.

3. Delete the files of the driver to be uninstalled in the following folders of the operating system.

Library/Printers/Canon/CUPS_MF_Printer

Library/Printers/PPDs/Contents/Resources/CNPZB****ZB.ppd.gz

Library/Printers/Canon/CUPSPSMF

Library/Printers/PPDs/Contents/Resources/CNMC****SB.ppd.gz

The name represented by "****" varies according to the device.

If a confirmation dialog box is displayed, enter an administrator name and password and click [OK].

4. Restart the operating system.

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