imageCLASS MF735Cx
imageCLASS MF735Cx Support
FAQs & troubleshooting

Clearing Jams

Content Id: 8203506800


If a paper jams, ⋖Paper jammed.⋗ is displayed on the screen. Select ⋖Next⋗ to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams.

MF735Cx

Feeder (Paper Jams in the Feeder)

Output tray (Paper Jams in the Main Unit)

Multi-purpose tray/Paper drawer (Paper Jams in a Paper Source)

Back side (Paper Jams in the Main Unit)

MF635Cx / MF633Cdw / MF631Cn

Feeder (Paper Jams in the Feeder)

Output tray (Paper Jams in the Main Unit)

Manual feed slot/Paper drawer (Paper Jams in a Paper Source)

Back side (Paper Jams in the Main Unit)

Caution

When removing the jammed paper, do not turn OFF the machine

Turning OFF the machine deletes the data that is being printed. Be especially careful when receiving fax documents.

If paper tears

Remove all the paper fragments to prevent them from becoming jammed.

If paper jams repeatedly

Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
Check that the paper is appropriate for the machine. Paper Handling
Check that no jammed paper fragments remain in the machine.

Do not forcibly remove the jammed paper from the machine

Forcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line.

Paper Jams in the Feeder

If there are originals placed in the feeder, remove them first. Then, follow the procedure below. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.

1. Remove the jammed original from the feeder cover.

1-1. Open the feeder cover.

1-2. Gently pull out the original.

1-3. Lift the original tray, and gently pull out the original.

1-4. Close the feeder cover.

2. Remove the jammed original from the underside of the feeder.

2-1. Open the feeder.

2-2. Gently pull out the original.

2-3. Gently close the feeder.

3. Place the original again.

Paper Jams in the Main Unit

Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.

MF735Cx

Output tray (Paper Jams in the Output Area)

Back side (Paper Jams in the Back Side)

MF635Cx / MF633Cdw / MF631Cn

Output tray/Back side (Paper Jams in the Front and Back Sides)

Paper Jams in the Output Area

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Gently pull out the paper.

2. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.

Paper Jams in the Back Side

Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.

1. Open the rear cover.

2. Gently pull out the paper.

3. Lift the duplex unit.

4. Gently pull out the paper.

5. Close the rear cover.

Paper Jams in the Front and Back Sides

Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.

1. Gently pull out the paper.

2. Open the rear cover.

3. Gently pull out the paper.

4. Close the rear cover.

Paper Jams in a Paper Source

Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.

MF735Cx

Multi-purpose tray (Paper Jams in the Multi-Purpose Tray)

Paper drawer (Paper Jams in the Paper Drawer)

MF635Cx / MF633Cdw / MF631Cn

Manual feed slot (Paper Jams in the Manual Feed Slot)

Paper drawer (Paper Jams in the Paper Drawer)

Paper Jams in the Multi-Purpose Tray

If there is paper loaded in the multi-purpose tray, remove it first. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.

1. Remove the jammed paper in the multi-purpose tray.

1-1. Gently pull out the paper.

1-2. Close the tray.

2. Remove the jammed paper inside the machine.

2-1. Pull out the paper drawer.

Make sure to hold the paper drawer with both hands, and pull it out gently. Otherwise, you may damage the paper drawer by dropping it, if it slides out too easily.

2-2. Press the green button.

The transport guide lowers.

2-3. Gently pull out the paper.

3. Push the transport guide back in.

Firmly press the transport guide until it clicks into place.

4. Set the paper drawer.

When you insert the paper drawer with ⋖Notify to Check Paper Settings⋗ set to ⋖On⋗, a confirmation screen is displayed.

5. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.

Paper Jams in the Manual Feed Slot

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Pull out the paper drawer.

Make sure to hold the paper drawer with both hands, and pull it out gently. Otherwise, you may damage the paper drawer by dropping it, if it slides out too easily.

2. Remove the transport guide.

Hold the bottom of the manual feed slot, and pull out the transport guide.

3. Gently pull out the paper.

4. Carefully insert the transport guide straight in.

Firmly push the transport guide back in until it clicks into place.

5. Set the paper drawer.

When you insert the paper drawer with ⋖Notify to Check Paper Settings⋗ set to ⋖On⋗, a confirmation screen is displayed.

6. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.

Paper Jams in the Paper Drawer

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.

1. Pull out the paper drawer.

MF735Cx

MF635Cx / MF633Cdw / MF631Cn

Make sure to hold the paper drawer with both hands, and pull it out gently. Otherwise, you may damage the paper drawer by dropping it, if it slides out too easily.

2. Gently pull out the paper.

When the optional cassette feeding module is attached, gently pull out the paper in the same way.

3. Set the paper drawer.

When you insert the paper drawer with ⋖Notify to Check Paper Settings⋗ set to ⋖On⋗, a confirmation screen is displayed.

4. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.

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