To users of IXUS 175 Compact Digital Camera

18th November 2016

Thank you for using Canon products.

In rare cases, the AF function on some IXUS 175 compact digital cameras may not operate properly and focus may not be achieved. Customer support for this phenomenon is described below.

We take great pride in the quality and performance of our products. We offer our sincerest apologies to any customers who may be inconvenienced.


In rare cases, when shooting still images or movies with the IXUS 175 compact digital camera, the AF function on the camera does not operate properly, and focus is not achieved in the captured image or movie, even if the AF frame is displayed.

Affected Products

Only some IXUS 175 compact digital cameras are affected by this phenomenon.

The phenomenon may occur in cameras whose first two digits in its serial number are “11”, “12” ,“21”,“22”,”23” or”24”.

(Examples of serial numbers for cameras that may be affected:

“11xxxxxxxxxx” “12xxxxxxxxx” “21xxxxxxxxxx” “22xxxxxxxxxx” “23xxxxxxxxxx” “24xxxxxxxxxxx”

(‘x’ can be any number)).

IXUS 175 

If the camera has a black marking on the inside of the battery cover, as shown in the image below, this indicates that your camera has been checked and the issue has been corrected.

IXUS 175

Market Support

If the camera meets the serial number criteria listed above and does not have a black marking on the inside of the battery cover, and if the phenomenon occurs and is confirmed by Canon Australia and Canon New Zealand, we will repair the unit free of charge. If you own one of the affected cameras, please contact our Canon Service Center.

Contact Information for Inquiries

Australia: Call 13 13 83

New Zealand: Call 0800 222 666

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