Counterfeit Products

Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, and AC adapters for Canon digital camera and Canon video camcorder products in the market. These counterfeit products have not been designed, produced, nor licensed by Canon, but they fraudulently display the Canon logo and other trademarks, and it has been reported that these products are frequently sold on various Internet auction sites.

In many cases, counterfeit products are not equipped with protective devices to meet Canon’s designated quality standards. As a result, when they are used with cameras or video camcorders, or charged, they can cause overheating, leakage, ignition, rupture, and other malfunctions in the products they are used with. In the worst case, not only could these counterfeit products damage the cameras and video camcorders in which they are used, but also could cause fire, burns, blindness and other serious accidents and injuries. These types of incidents have been reported to, and investigated by Canon, and it has been determined that counterfeit products were often the direct cause of the malfunction.

For your safety, therefore, we strongly advise against the use of counterfeit products, rather, recommend Canon-brand genuine battery packs, battery chargers, and AC adapters, which fulfill the safety standards of the countries they are sold in as well as Canon’s own safety standards.
Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non genuine canon batteries, battery chargers, and/or AC adapters including, without limitation, counterfeit devices. We ask that you take special precautions when purchasing batteries, chargers, and/or adapters especially through internet auctions.
To help customers avoid purchasing counterfeit products, all Canon’s genuine lithium-ion battery packs are sold with a distinctive hologram label on the package (see below), which verifies their authenticity. When purchasing battery packs, please refer to this information and check these labels. (See the following images for the labels.)

1. Lithium-ion battery pack.