Updated 31 March 2017:
Please note that the market support described below, which we notified you about on 28 June 2012, will end on 30 September 2017. After 30 September 2017, for any suspected lens error issue, please contact Canon’s service team (as per usual) for assessment and to determine what remedies may be available to you under either warranty or applicable consumer law.
Original Notice:
This notice relates to a potential lens error with some PowerShot S100 digital compact cameras. Please read on for details of the phenomenon, affected products and support available in Australia and New Zealand.
Thank you for using Canon products.
Please note that the free-of-charge repairs described below, which we notified you about on 28 June 2012, will end on 30 September 2017.
For any suspected lens error issue, please contact:
Canon Australia Services & Support | 13 13 83 (local call)
Canon New Zealand Customer Care | 0800 222 666
This notice relates to a potential lens error with some PowerShot S100 digital compact cameras. Please read on for details of the phenomenon, affected products and support available in Australia and New Zealand.
Canon apologises to owners of affected products for any inconvenience caused.
Phenomenon
Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.
Affected Products
Some PowerShot S100 Digital Cameras within the following serial number range:
The first and second digits of the camera’s serial number are any number from“29”through“41.” For example: “29xxxxxxxxxx”, “30xxxxxxxxxx”………”41xxxxxxxxxx” (The [x] characters shown above represent the remaining characters of the product’s serial number.)
Market Support
Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens.
Contact Information for Inquiries:
Canon Australia Services & Support | 13 13 83 (local call)
Canon New Zealand Customer Care | 0800 222 666
Canon enables 42 EOS interchangeable lens cameras and PowerShot cameras to be used as high-quality webcams with the official Windows software release.
Canon Oceania is today announcing the winners of its 2020 Grants Program, recognising five worthy organisations that will contribute to a better future for their local communities.
This notice is to inform you that Canon Australia will be ceasing the operation of its direct to consumer marketplace - Canon Store - for the foreseeable future, effective from 30 September 2020.
Visit our Canon Global website for the latest news release on the image.canon service.
Our approach is to continue to manage the situation in a safe, calm and measured way, and when required act swiftly and communicate clearly.
Canon Oceania is today opening submissions for its 2020 Grants Program. In response to the natural disasters and pandemic that have impacted Australians this year, Canon is revamping its Grants Program with a new category and increased cash donations to support the most vulnerable causes across the country.
