PowerShot S100 Service Notification

31st March 2017

Updated 31 March 2017:

Please note that the market support described below, which we notified you about on 28 June 2012, will end on 30 September 2017. After 30 September 2017, for any suspected lens error issue, please contact Canon’s service team (as per usual) for assessment and to determine what remedies may be available to you under either warranty or applicable consumer law.

Original Notice:

This notice relates to a potential lens error with some PowerShot S100 digital compact cameras. Please read on for details of the phenomenon, affected products and support available in Australia and New Zealand. 

Thank you for using Canon products.

Please note that the free-of-charge repairs described below, which we notified you about on 28 June 2012, will end on 30 September 2017. 

For any suspected lens error issue, please contact:
Canon Australia Services & Support
| 13 13 83 (local call)
Canon New Zealand Customer Care | 0800 222 666 

This notice relates to a potential lens error with some PowerShot S100 digital compact cameras. Please read on for details of the phenomenon, affected products and support available in Australia and New Zealand.

Canon apologises to owners of affected products for any inconvenience caused.

Phenomenon
Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.

Affected Products
Some PowerShot S100 Digital Cameras within the following serial number range:  
The first and second digits of the camera’s serial number are any number from“29”through“41.”  For example: “29xxxxxxxxxx”, “30xxxxxxxxxx”………”41xxxxxxxxxx”  (The [x] characters shown above represent the remaining characters of the product’s serial number.)

Market Support
Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens.

Contact Information for Inquiries:
Canon Australia Services & Support | 13 13 83 (local call)
Canon New Zealand Customer Care | 0800 222 666 

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