Manufacturer Warranty

Everything you need to keep your product in tip-top condition

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Canon Manufacturer's Warranty

Your purchase of any Canon product* within Australia which is distributed by Canon Australia is covered by Canon's warranty.  *excludes most business products (imageRUNNER & iR-ADV devices, Production Printers, Dream Labo), and business product accessories, including software solutions.

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Canon EOS 80D DSLR camera

In relation to goods supplied in Australia:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, please see here.

Your purchase of any Canon product* within Australia which is distributed by Canon Australia is automatically covered by Canon Australia’s Manufacturer’s Warranty. See the list of products and warranty terms below. Check if your retailer is an authorised Canon Australia retailer to ensure you are purchasing a product which comes with a local Canon manufacturer’s warranty.

Product

Warranty Period

(from date of purchase)

Projector Products (excluding projector lamps) and standard project accessories

36 months

Projector Lamps

180 days

Image Stabilizer binoculars

24 months

IP/Network Video Cameras

36 months (First 2 years - swap out for a new and/or factory refurbished unit) (Final year - return to Canon for repair)

Interchangeable and fixed lenscameras

24 months

Cinema EOS products

24 months

Canon camera lens

24 months

Digital Video Cameras

24 months

PIXMA PRO Range

24 months

All other products and their standard Canon accessories

12 months

*excludes most business products (imageRUNNER & iR-ADV devices, Production Printers, Dream Labo), and business product accessories, including software solutions.

You can register your Canon product online at MyCanon and upload your purchase receipt.

For further enquiries about Warranties or On-site Service and Support please call 13 13 83.

Register your product with us
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    1. Sign in or join MyCanon

    This is your personalised hub for all things Canon.

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    2. Add new Product

    Tell us what product you own so we can tailor your experience.

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    3. Complete registration

    Confirm a few details about yourself.

  • Icon-Upload-Receipt

    4. Upload purchase receipt

    Provide proof of purchase so we know your product is authentic.

Terms and Conditions for Warranty
  • Canon Manufacturers Warranty for Consumer Imaging Products

    This warranty applies to Canon consumer products (Products) that are purchased in Australia or New Zealand from Canon Australia Pty Ltd or Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.

    Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.

    You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.

    Consumer Guarantees
    You have rights under applicable Australia and New Zealand consumer laws.

    For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.

    Canon manufacturer’s warranty
    In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

    With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:

    Product: purchased new and unused, or Canon-refurbished product (not secondhand) Warranty Period (from date of purchase)
    Projector products (excluding lamps), optional projection lenses and standard accessories 36 months
    Projector lamps 6 months
    Image stabilizer binoculars 24 months
    IP/Network video cameras 36 months (First 2 years - swap out for a new and/or factory refurbished unit) (Final year - return to Canon for repair)
    Interchangeable and fixed lens cameras 24 months
    Cinema EOS products 24 months
    Canon camera lens 24 months
    Digital video cameras 24 months
    PIXMA PRO range 24 months
    All other products and their standard Canon accessories 12 months

    1. Canon’s warranty does not cover:
      - replacing consumables including print heads, drums, lamps, film, ink, toner and paper;
      - rubber rollers in scanners; or
      - any software included with the Products.

      Canon’s warranty does not apply where damage is caused by external factors including:
      - normal wear and tear;
      - damage caused outside Canon’s control such as accidents, vandalism or burglary;
      - your negligent or improper use of the Products including failing to follow operating instructions;
      - leaking batteries;
      - liquid exposure (except water for waterproof Products) or infiltration of foreign particles;
      - repairs or modification of the Products except by Canon, or its authorised service agents;
      - using unsuitable ink or toner or other materials in the Products;
      - using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or
      - shipping or other transit.

      Subject to your rights under consumer law, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product, which may include liability for negligence, loss of tape/card, loss of images, loss of data, loss of expenditure associated with the Product, losses incurred while the product is being repaired and loss of enjoyment.

      This warranty is not transferrable.

      Making a warranty claim
      The process for making a claim may differ for some products. Please see the claims processes below.

      Projectors (only those purchased in Australia)

      To make a claim notify Canon as soon as possible by telephoning 1300 799 604 (Australia).

      You may be asked to provide a written description of the problem, images or other relevant material. Remember, please have your proof of purchase ready. The service team will try to troubleshoot the problem with you first.

      If your projector problem cannot be rectified over the phone, Canon will organise for it to be collected and a replacement model will be delivered to you upon receipt. Ownership of the faulty projector will pass to Canon upon receipt by Canon or its agents. Replacement projectors will be the same and/or equivalent projector model, subject to availability. The replacement model may be a new or refurbished ‘as new’ unit projector, determined at the discretion of Canon.

      (please note – Canon will pay for courier costs to pick up any faulty units as identified by our customer care trouble shooting team, however costs for unmounting projectors and/or securely and safely packaging them for safe travel back to Canon is at the cost of the end user).

      Document Scanners*, Faxes** and Micrographics (only those purchased in Australia)

      * Does not apply to P Series Scanners

      ** Applies only to those models of laser faxes that can also be used as stand alone printers

      To make a claim, notify Canon as soon as possible by telephoning Canon on 13 13 83 (Australia). You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

      If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship.

      Where the Product is located:

      within a 25km radius of a Canon Direct Service Centre:
      warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the warranty claim (except that this period shall not include weekends or public holidays).
      outside a 25km radius: a fee will be charged for provision of on site warranty services.
    2. All other products

      To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 13 13 83 (Australia) or 0800 222 666 (New Zealand).

      You can also email Canon Australia by submitting an enquiry at: canon.com.au/about-canon/contact-us

      You can email Canon New Zealand at: helpdesk@canon.co.nz

      You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

      If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent.

      If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.

      If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where that service is charged at our standard rates (only with your prior approval).