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Brown's Express - Case Study

Brown's Express - A local business with a national strategy

Brown's Express is a locally owned and operated transport business with depots in Rockhampton, Emerald and Blackwater in Central Queensland.

Brown's Express is a locally owned and operated transport business with depots in Rockhampton, Emerald and Blackwater in Central Queensland.

Whether you need a small parcel delivered, or large mining machinery transported, Brown’s Express can provide. With their business based around paper consignment notes, they needed to find a simple way to digitise all of their crucial paperwork.  15 years ago, Steven Brown purchased one truck and van, and began building his own logistics company. As Brown’s rapidly grew the administrative workload became too much to manage manually. They needed a solution that could manage the volume of consignment notes that are the backbone of Brown’s workflow.

The solution

Canon sales partner Rockhampton Business Machines were quick to identify that Brown’s needed a scanning solution to automate their workflow. Using Canon scanners with optical character recognition, combined with information management system Therefore, Brown’s were able to get their admin tasks under control, and have never looked back. Therefore works seamlessly with Brown’s MYOB accounting software to ensure their invoices go out to their customers without any hiccups.

The results

Therefore has improved:
Tracking of consignments
Reducing paperwork
Sped up their workload
Increased accuracy

Over a 12 month period, Brown's experienced over 200 per cent growth with no additional staff and their processes are still taking less time than they did before implementing Therefore

$1600 per month in postage has been reduced to less than $400

“It’s a fantastic program, and it’s saved us a lot of time.”  Steven Brown – owner

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