Canon Collective

Frequently Asked Questions

Updated 27 April 2020

Where in Australia are Collective workshops held?
We currently hold events regularly in NSW, VIC, QLD, WA and SA. Every now and then the team will hold events in other states and territories. We also team up with experienced tour operators to provide photographic instruction on group tours – these tours run in Australia and in international destinations.

What age do you have to be to attend an event?
Unless otherwise specified, you must be at least 13 years old to attend an event. If you are under 18 years of age, your parent/guardian must accompany you for the full duration of the event.

Do I have to own a Canon camera?
Canon Collective Ambassadors make every effort to help users of other brands but they do teach photography based on the Canon camera system. Loan gear is frequently available for non-Canon users or people wanting to try some of the latest Canon technology. Canon lenses and other accessories provided for use at events are made available for use with Canon cameras and we do not carry adapters for other camera systems.

How do I register?
‘View availability’ is located at the top of every event page unless otherwise indicated for events with spots remaining. Simply choose a session and provide your details at the checkout to confirm your booking. Some events we advertise are operated by third parties, with Canon Collective Ambassadors providing the photography instruction. In these cases, you’ll likely be asked to book directly with the third-party tour operator.

What do I need to bring to a Collective workshop?
If there is anything that you need to bring to an event, it will be included in the event description. Once you have registered for an event, you will also be sent a confirmation email. Please ensure you check your junk email folder and mark the sender as ‘safe’ to prevent being caught in your email filter. Any further information required will be provided by your Canon Collective Ambassador closer to the date.

What time should I arrive to an event?
In consideration of the host and other participants, we ask you to please arrive 15 minutes before for the event start time. The workshop will begin at the designated time and late arrivals may not be admitted. If you are more than 15 minutes early, please make yourself comfortable and wait for the host to greet guests together at the same time.

Why can I not locate an event I have booked on the website?
Once an event is sold out, unless there is an option to join the waitlist, it will be removed from the listing to avoid overbooking. All event details can be found in your confirmation email. Please ensure you check your junk email folder and mark the sender as safe to prevent being caught in your email filter. Alternatively, you may be able to access your booked events from your Eventbrite account, using the same email you booked with.

What happens if I cancel my booking for an event?
Please choose carefully. Except where otherwise indicated, we do not offer refunds unless an event has to be cancelled, rescheduled to a date you cannot attend, or where required under Australian Consumer Law.

Can I transfer my ticket to someone else?
For tickets purchased via the Eventbrite platform, you may able to transfer your event ticket to someone else by logging into your Eventbrite account and updating your order information with the new attendee's information.

What happens if Canon Collective cancels an event?
In the rare instance that we cancel an event, you will be informed via email as soon as possible and your ticket will be refunded in full. Please allow up to 14 days for funds to appear in your nominated account.

What does it mean if I join the waitlist?
If an event is sold out you may have the option to join the waitlist. If you join an event waitlist, we will advise you via email only if tickets become available. Please note this does not guarantee you a booking, all bookings are on a first come, first served basis. If no tickets become available, you will not hear from us and you will not be entitled to attend the event.

Can I purchase a ticket for a Collective event via Facebook?
Yes, for some events you will be able to purchase tickets directly on the Canon Australia Facebook page via the Eventbrite ticketing platform.

What are the fees I am being charged?
The majority of Canon Collective events are hosted on the Eventbrite ticketing platform and a booking fee will be applied to each ticket purchased via the platform. The fee will be displayed at the time of booking.

Why do you need my email address and phone number?
It is important to provide your email address and phone number so we can provide you with your event confirmation details and can let you know if there are any changes to your event. This is particularly important for outdoor events that may be impacted by weather conditions.

I have booked an event that may be adversely impacted by weather. Will the event still go ahead?
All events will go ahead as planned, unless otherwise advised. The Canon Collective Ambassador will contact participants regarding any last-minute changes to the event. Please ensure your email address and contact phone number is current. We suggest to check your email the night prior or morning of your event for any change in details.

How do I find out about upcoming workshops?
All events will be posted on the Canon Collective events page unless sold out. We encourage you to subscribe to the Canon Collective Events and Workshop e-newsletter here to receive monthly updates.

How do I get in touch with the Collective Ambassadors?
You can email us at collective@canon.com.au if there are any other questions that we can help you with. So we know how to direct your inquiry and for a faster response, please include the name of the Ambassador, the event name, event date and event time in the subject line of your email. We’re often out on the road and busy conducting photography workshops, so will get back to you as soon as we can. Depending on our location, this may take a few days, so please be patient with us.

Click here to view the full Terms of Registration. Please note that events run by third party operators will instead be governed by the third party operator’s terms and conditions.