This will depend on the circumstances of your product, as a non-exhaustive guide:
Generally customers wanting to send their camera product to Canon for assessment and/or repair will arrange their own freight/postage.
Return freight / postage for products under a Canon Australia Manufacturer’s warranty or a Canon Care Pack is covered by Canon. If a problem is covered by an applicable consumer guarantee, then return freight/postage will also be covered in this instance.
Customers with product issues also have the option of addressing the issue via their place of purchase.
For products covered by a Canon Care Pack, Canon will assist in the collection of the product and return freight / postage is covered by Canon. Please call us on 13 13 83 to organise collection.
For chargeable repairs, customers wanting to send their product to Canon for assessment and/or repair will pay inward freight / postage. Return freight will then be added to the repair quotation.