Issue
- Alarm Lamp Flashes Orange
When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
- POWER Lamp Flashes and Alarm Lamp Flashes Orange Alternately
If the POWER lamp flashes and the Alarm lamp flashes orange alternately, it may be possible that an error requiring you to contact the service center has occurred.
Cause and solution
Cause and solution
Cause and solution
Cause and solution
- Alarm Lamp Flashes Orange
- Alarm Lamp Flashes Orange
Cause and solution
Support Code=1001, 1002, 1007, 1008 / Number of flashes=Two flashes: Printer is out of paper/The disc tray is not attached/Paper does not feed
Reload paper in the cassette and press the RESUME/CANCEL button on the printer.
When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("J" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the RESUME/CANCEL button.
Cause and solution
Support Code=1300, 1304, 1311, 1312, 1313 / Number of flashes=Three flashes: Paper jams
The paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the RESUME/CANCEL button on the printer.
Cause and solution
Support Code=1600, 1660 / Number of flashes=Four flashes: The ink tank is not installed/Ink tank is not installed properly/Ink may have run out
The ink tank is not installed. Install the ink tank.
If the lamp on the ink tank is not lit, the ink tank may not be installed properly. Install an appropriate ink tank.
If the lamp on the ink tank is flashing, ink may have run out. Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the printer with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then press the open button (A) to open the paper output tray.
2. Open the top cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not touch the metallic parts or other parts inside the printer.
If the top cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the top cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (B) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape ( 
) completely, then remove the protective film ( 
) completely.
Caution
Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
If the orange tape remains on the Y-shape air hole (C), ink may splash or the printer may not print properly.
(2) Hold the ink tank with the orange protective cap (D) pointing up while being careful not to block the Y-shape air hole (C).
(3) Lift up the tab on the orange protective cap (D) to remove it off GENTLY.
Caution
Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (C) blocked, ink may splash.
Do not touch the inside of the orange protective cap (D) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (D) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.
Caution
If the Alarm lamp still flashes orange after the top cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing white.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The printer may make noise during operation.
Replacing an Ink Tank
Cause and solution
Support Code=1401, 1403, 1405 / Number of flashes=Five flashes: Print head is not installed/Print head is defective
The print head may be damaged.
Contact the service center.
Cause and solution
Support Code=1830, 1850, 1851, 1855, 1856, 1857, 1858 / Number of flashes=Six flashes: A certain period of time has elapsed while disc label printing is in progress/The inner cover (the cover of the disc tray) is opened or closed
If a certain period of time has elapsed while disc label printing is in progress, the printer stops initializing. The printer resumes initializing by pressing the RESUME/CANCEL button. Try the operation again following the on-screen instructions.
If the inner cover (the cover of the disc tray) is open while printing other than disc label printing is in progress, close the inner cover, then press the RESUME/CANCEL button.
If the inner cover is closed when starting disc label printing, open the inner cover, place the disc tray, then press the RESUME/CANCEL button on the printer. When you start printing on paper, close the inner cover, then press the RESUME/CANCEL button on the printer. Do not open or close the inner cover while printing is in progress, as this can damage the printer.
Cause and solution
Support Code=1680, 1681 / Number of flashes=Seven flashes: Ink tank is not installed in the correct position
Some ink tanks are not installed in the correct position. (The lamps on the ink tanks flash.)
More than one ink tanks of the same color are installed. (The lamps on the ink tanks flash.)
Confirm that the ink tanks are installed in the appropriate positions.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the printer with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then press the open button (A) to open the paper output tray.
2. Open the top cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not touch the metallic parts or other parts inside the printer.
If the top cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the top cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (B) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.
Caution
Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
If the orange tape remains on the Y-shape air hole (C), ink may splash or the printer may not print properly.
(2) Hold the ink tank with the orange protective cap (D) pointing up while being careful not to block the Y-shape air hole (C).
(3) Lift up the tab on the orange protective cap (D) to remove it off GENTLY.
Caution
Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (C) blocked, ink may splash.
Do not touch the inside of the orange protective cap (D) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (D) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.
Caution
If the Alarm lamp still flashes orange after the top cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing white.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The printer may make noise during operation.
Replacing an Ink Tank
Cause and solution
Support Code=1700, 1710 / Number of flashes=Eight flashes: Ink absorber is almost full
The ink absorber is almost full.
The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning.
Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.
Cause and solution
Support Code=1310 / Number of flashes=Ten flashes: Cannot perform duplex printing
The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4, Letter, A5, and B5. Make sure that the size of the paper loaded in the printer is correct. Pressing the RESUME/CANCEL button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.
Cause and solution
Support Code=2500 / Number of flashes=Eleven flashes: Automatic Print Head Alignment failed
Print head nozzles are clogged. Press the RESUME/CANCEL button to dismiss the error, and print the nozzle check pattern to check the status of the print head.
Paper of size other than A4 or Letter is loaded in the cassette (lower). Press the RESUME/CANCEL button to dismiss the error, then load one sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP.
The paper output slot is exposed to strong light. Press the RESUME/CANCEL button to dismiss the error, and then adjust your operating environment and/or the position of the printer so that the paper output slot is not exposed directly to strong light.
Turn off the machine and perform Print Head Deep Cleaning after 24 hours.
After carrying out the above measures, if the problem continues after aligning the print head again, press the RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment.
Cause and solution
Support Code=4100 / Number of flashes=Twelve flashes: Cannot print the contents on CREATIVE PARK PREMIUM
You cannot print the contents on CREATIVE PARK PREMIUM.
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
Cause and solution
Support Code=1683 / Number of flashes=Thirteen flashes: The ink level cannot be detected
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the top cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
Caution
If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the printer with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then press the open button (A) to open the paper output tray.
2. Open the top cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not touch the metallic parts or other parts inside the printer.
If the top cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the top cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (B) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.
Caution
Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
If the orange tape remains on the Y-shape air hole (C), ink may splash or the printer may not print properly.
(2) Hold the ink tank with the orange protective cap (D) pointing up while being careful not to block the Y-shape air hole (C).
(3) Lift up the tab on the orange protective cap (D) to remove it off GENTLY.
Caution
Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (C) blocked, ink may splash.
Do not touch the inside of the orange protective cap (D) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (D) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.
Caution
If the Alarm lamp still flashes orange after the top cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing white.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The printer may make noise during operation.
Replacing an Ink Tank
Cause and solution
Support Code=1684 / Number of flashes=Fourteen flashes: Ink tank cannot be recognized
The ink tank cannot be recognized.
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer.
Install the appropriate ink tank.
If you want to cancel printing, press the printer's RESUME/CANCEL button.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the printer with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then press the open button (A) to open the paper output tray.
2. Open the top cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not touch the metallic parts or other parts inside the printer.
If the top cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the top cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (B) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.
Caution
Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
If the orange tape remains on the Y-shape air hole (C), ink may splash or the printer may not print properly.
(2) Hold the ink tank with the orange protective cap (D) pointing up while being careful not to block the Y-shape air hole (C).
(3) Lift up the tab on the orange protective cap (D) to remove it off GENTLY.
Caution
Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (C) blocked, ink may splash.
Do not touch the inside of the orange protective cap (D) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (D) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.
Caution
If the Alarm lamp still flashes orange after the top cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing white.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The printer may make noise during operation.
Replacing an Ink Tank
Cause and solution
Support Code=1410, 1411, 1412, 1413, 1414, 1415 / Number of flashes=Fifteen flashes: Ink tank cannot be recognized
The ink tank cannot be recognized. (The lamp on the ink tank is off.)
Replace the ink tank.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the printer with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then press the open button (A) to open the paper output tray.
2. Open the top cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not touch the metallic parts or other parts inside the printer.
If the top cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the top cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (B) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.
Caution
Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
If the orange tape remains on the Y-shape air hole (C), ink may splash or the printer may not print properly.
(2) Hold the ink tank with the orange protective cap (D) pointing up while being careful not to block the Y-shape air hole (C).
(3) Lift up the tab on the orange protective cap (D) to remove it off GENTLY.
Caution
Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (C) blocked, ink may splash.
Do not touch the inside of the orange protective cap (D) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (D) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.
Caution
If the Alarm lamp still flashes orange after the top cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing white.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The printer may make noise during operation.
Replacing an Ink Tank
Cause and solution
Support Code=1688 / Number of flashes=Sixteen flash: The ink has run out
The ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the top cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Caution
If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the printer with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then press the open button (A) to open the paper output tray.
2. Open the top cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not touch the metallic parts or other parts inside the printer.
If the top cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the top cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (B) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.
Caution
Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
If the orange tape remains on the Y-shape air hole (C), ink may splash or the printer may not print properly.
(2) Hold the ink tank with the orange protective cap (D) pointing up while being careful not to block the Y-shape air hole (C).
(3) Lift up the tab on the orange protective cap (D) to remove it off GENTLY.
Caution
Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (C) blocked, ink may splash.
Do not touch the inside of the orange protective cap (D) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (D) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.
Caution
If the Alarm lamp still flashes orange after the top cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes Orange ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing white.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.
The printer may make noise during operation.
Replacing an Ink Tank
Cause and solution
Support Code=1253 / Number of flashes=No flashes: The paper output tray does not open
The paper output tray did not open.
Open the paper output tray, then press the RESUME/CANCEL button.
Cause and solution
Support Code=4101 / Number of flashes=No flashes: The paper size you specified is not available for the printer
The printer does not support the paper size you specified.
Press the RESUME/CANCEL button, specify the proper paper size, then print again.
Cause and solution
Cause and solution
Cause and solution
Cause and solution
- POWER Lamp Flashes and Alarm Lamp Flashes Orange Alternately
- POWER Lamp Flashes and Alarm Lamp Flashes Orange Alternately
Cause and solution
Support Code=5100 / Number of flashes=Two flashes
Cancel printing, and turn off the printer. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the printer again.
Caution
Be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.
If the problem is not resolved, contact the service center.
Cause and solution
Support Code=6000 / Number of flashes=Three flashes
If any object is placed in front of the printer, remove it.
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
Caution
Do not place any objects in front of the printer; otherwise, the paper output tray does not open and an error will occur.
Do not close the paper output tray while the printer is in operation; otherwise, an error will occur.
Cause and solution
Support Code=B200 / Number of flashes=Ten flashes
Turn off the printer, and unplug the power cord of the printer from the power supply.
Contact the service center.
Cause and solution
Support Code=5200, 5400, 5B00, 5B10, 5C00, 5C20, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A81, 6B10, 6B20, C000 / Number of flashes=Other cases than above
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
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