To users of Compact Digital Cameras

15th January 2015
It has been confirmed that some IXUS 255 HS compact digital cameras encounter a contact failure in the battery terminal.

Thank you for using Canon products.

It has been confirmed that some IXUS 255 HS compact digital cameras encounter a contact failure in the battery terminal.

Issue Identified


In using the above products with the bundled battery pack, due to a contact failure in the battery terminal, the following operation errors may occur even when using the camera with a fully-charged battery installed.

- The message “Charge the battery” appears immediately.
- The power sometimes does not turn on. 
- The power turns off during use.

Potential Products Impacted

Units of IXUS 255 HS compact digital camera within the following serial number range may be affected”

This phenomenon may affect cameras whose sixth digit of the serial number is “0”, “1”, “2”, or “3”. (Serial numbers of affected units) 
“xxxxx0xxxxxx” “xxxxx1xxxxxx” “xxxxx2xxxxxx” “xxxxx3xxxxxx” 
(The x section contains numbers specific for each product.)

IXUS 255 HS

 



Information on Additionally Affected Products


As the result of our continuous investigation of this phenomenon due to a manufacturing failure of the camera battery contacts for some cameras, we have confirmed that the same phenomenon may occur in some other models.

We sincerely apologise for the considerable inconvenience this presents for customers who use affected products.



Product
Serial Number
Affected Units
IXUS 255 HS   Products whose sixth digit from the left is “4” or above may be affected. (Does not apply to CUSA)
IXUS 145
  Products whose sixth digit from the left is “0” may be affected.
IXUS 150
  Products whose sixth digit from the left is “0” may be affected.
IXUS 155
  Products whose sixth digit from the left is “0” may be affected.
IXUS 265 HS
  Products whose sixth digit from the left is “0” may be affected.
PowerShot SX280 HS
  Products whose sixth digit from the left is “0” to “4” may be affected.
PowerShot SX270 HS
  Products whose sixth digit from the left is “0” to “4” may be affected.
PowerShot S120
  Products whose sixth digit from the left is “0” or “1” may be affected.
PowerShot S200
  Products whose sixth digit from the left is “0” or “1” may be affected.
Support

Cameras that exhibit this phenomenon will be inspected and repaired free of charge. If you own one of the affected cameras within the above listed serial numbers please contact our Customer Support Centre and forward the camera along with the battery packs to Canon, for inspection and repair.

Cameras exhibiting this phenomenon that have already been repaired do not need to be brought in for inspection or repairs again.

Customers who have previously paid repair fees to have their products repaired owing to this phenomenon are kindly requested to contact the call center below.

Contact Information

Australia: Call 13 13 83 (select option 2, then option 2) or email cameraservice@canon.com.au

New Zealand: Call 0800 222 666 (select option 3, then option 1) or email helpdesk@service.canon.co.nz
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