EOS C200 Explanation and Workaround for Interlaced Recording Issue

5th June 2018
Thank you for using Canon products.

We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.

Preparations are underway to incorporate improvements/revisions for the phenomenon into the latest Firmware for the EOS C200 / C200B. Once this Firmware is available for download, we will make an announcement on our website.

We sincerely apologise for the inconvenience caused to customers, and we ask for your ongoing patience.

Image quality degradation, such as colour misalignment or edge distortion, may occur in the recorded footage when using the following combination of settings:
•    recording format XF-AVC
•    frame rate 59.94i / 50.00i
•    1920x1080 resolution

Users should use a configuration that does not include the settings listed above, although we acknowledge that this may not be possible for all users.
Note: This Phenomenon only affects internally recorded footage. Output signals from the output terminals are not affected.

Affected Products
EOS C200 / C200B Digital Cinema Cameras equipped with Firmware Version are affected.

Market Support
Firmware Version has been removed from Canon’s Web site.
The new Firmware is scheduled to be released in mid-June 2018.

Contact Information for Inquiries
Canon Australia: 13 13 83
Canon New Zealand: 0800 222 666
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