EOS C200 Explanation and Workaround for Interlaced Recording Issue

20th June 2018

Thank you for using Canon products.

We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.

Phenomena
 
Image quality degradation, such as colour misalignment or edge distortion, may occur in the recorded footage when using the following combination of settings:
-recording format XF-AVC
-frame rate 59.94i / 50.00i
-1920x1080 resolution 

Affected Products
 
EOS C200 / C200B Digital Cinema Cameras equipped with Firmware Version 1.0.3.1.00 are affected.

Market Support
 
Firmware Version 1.0.4.1.00 (or later) resolves this phenomenon.

• EOS C200 Firmware Download Link

Contact Information for Inquiries
 
Canon Australia:13 13 83
Canon New Zealand:0800 222 666

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