The Printer Is Not Recognized Automatically (When Installing the Printer Driver)

⋖Cause 1⋗

The printer is not turned ON.

⋖Solution⋗

Turn the printer ON.

⋖Cause 2⋗

The USB cable is not connected properly.

⋖Solution⋗

Make sure that the printer and computer are properly connected with the USB cable.

1. Make sure that the printer and computer are OFF.

2. Connect the USB cable.

⋖Cause 3⋗

The USB cable was already connected and the printer was turned ON before the printer driver was installed.

⋖Solution⋗

Perform the following procedure.

1. Turn the printer OFF.

2. Disconnect the USB cable.

3. Connect the USB cable again.

4. While the following screen appears, turn the printer ON.

⋖Cause 4⋗

An inappropriate USB cable is being used.

⋖Solution⋗

Use a USB cable that is appropriate for the USB interface environment of the printer and has the following symbol.

* The following is the USB interface environment of this printer.

⋖Cause 5⋗

The USB class driver is installed.

⋖Solution⋗

Uninstall the USB class driver.

1. Check the following.

2. Perform the following procedure.

From the [Start] menu, select [Settings] → [Control Panel], and then double-click [Add/Remove Programs].

From the [Start] menu, select [Control Panel], and then click [Add or Remove Programs].

From the [Start] menu, select [Control Panel], and then click [Uninstall a program].

From the [Start] menu, select [Control Panel] → [Add or Remove Programs].

From the [Start] menu, select [Control Panel], and then double-click [Programs and Features].

3. Make sure that [Canon LBP7010C/7018C] is not displayed.

(1) Make sure that [Canon LBP7010C/7018C] is not displayed in the dialog box.

(2) Click [ ] to close the dialog box.

Caution

4. Display [Device Manager].

4-A-1. From the [Start]menu, select [Settings] → [Control Panel].

4-A-2. Double-click the [System] icon.

4-A-3. Click the [Hardware] tab → [Device Manager].

4-B-1. From the [Start] menu, select [Control Panel].

4-B-2. Click [Performance and Maintenance] → [System].

4-B-3. Click the [Hardware] tab → [Device Manager].

4-C-1. From the [Start] menu, select [Control Panel].

4-C-2. Click [Hardware and Sound] or [Hardware] → [Device Manager].

4-D-1. From the [Start] menu, select [Control Panel] → [System].

4-D-2. Click the [Hardware] tab → [Device Manager].

4-E-1. From the [Start] menu, select [Control Panel].

4-E-2. Double-click [Device Manager].

5. Double-click [Universal Serial Bus controllers].

6. Right-click [USB Printing Support], then select [Uninstall] from the pop-up menu.

* Do not uninstall any drivers for other devices. If you uninstall them by mistake, Windows may not operate properly.

* If the USB class driver is not installed properly, [USB Printing Support] is not displayed. Then, click [ ] to close the [Device Manager] dialog box.

Caution

7. Click [OK].

8. Click [ ] to close the [Device Manager] dialog box.

9. Disconnect the USB cable from the computer, then restart Windows.