PIXMA MP560 Advanced Support
FAQs & troubleshooting

Possible printer problems you may experience in Windows 8 environment

Content Id: 8201705600


Solution

In this page, we will show you the possible printer problems you may experience in Windows 8 environment and the solutions.

[Phenomenon]

Here are the possible 3 phenomena and the solutions. See below for details.

Phenomenon 1: Printer driver installation is disrupted after the message "Printer driver is currently in use" is displayed.

Before installing the Canon printer driver, if you connect a printer with a PC, this phenomenon occurs.

Phenomenon 2: Not all the setting items are displayed in Printing Preferences.

Before installing the Canon printer driver, if you connect a printer with a PC, this phenomenon occurs.

Caution

Printer Preferences window shows like the one below when Canon printer driver is installed.

Phenomenon 3: Printer Driver installation is disrupted after the message"An error occurred while communicating with the printer" is displayed.

This phenomenon occurs while you set-up wireless LAN or wired LAN with a USB cable.

[Solution]

From Canon website, download the printer driver that supports Windows 8 and install it.

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