Unevenness/Smudge Marks Appear

Printing Is Uneven

⋖Cause 1⋗

Paper is too moist or too dry.

⋖Solution⋗

Replace the paper with new paper in an unopened package. For details on paper which requires attention before use, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

⋖Cause 2⋗

The toner cartridge is almost out of toner.

⋖Solution⋗

Take the toner cartridge out of the printer, shake it gently five or six times to evenly distribute the toner, and then reinstall the toner cartridge. For details on installing the toner cartridge, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

⋖Cause 3⋗

The drum in the toner cartridge is deteriorated.

⋖Solution⋗

Replace the toner cartridge with a new one. For details on replacing the toner cartridge, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

The Back of the Printed Paper Has Smudge Marks

⋖Cause⋗

The size of the print data was larger than that of the loaded paper.

⋖Solution⋗

Check if the size of the print data matches that of the loaded paper.

The Printed Paper Has Vertical Streaks

⋖Cause 1⋗

Depending on the paper type or the operating environment, vertical streaks may appear on the printed paper.

⋖Solution 1⋗

Replace the paper with new paper in an unopened package. For details on the paper which requires attention

before use, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

⋖Solution 2⋗

Perform the following procedure in the printer driver.

1. Display the [Finishing] sheet.

2. Click [Advanced Settings].

3. Set [Special Print Adjustment A] to [Mode 2].

If the problem is not solved, specify [Mode 3].

If the problem is not solved, specify [Mode 4].

You can specify the same setting from the printer's control panel. For details on the setting from the printer's control panel, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

* Resetting the setting to [Mode 1] due to change in paper type or operating environment may also avoid vertical streaks appearing on the printed paper. In this case, reset the setting to [Mode 1].

* Vertical streaks are alleviated by specifying a setting between [Mode 2] and [Mode 4]. However, this decreases print density compared to when [Mode 1] is specified. This may also make outlines appear to be blurred or slightly jagged.

⋖Cause 2⋗

The toner cartridge was replaced, or the printer was not printed for a long period of time.

⋖Solution⋗

Perform the following procedure in the printer driver.

1. Display the [Finishing] sheet.

2. Click [Advanced Settings].

3. Set [Special Print Adjustment B] to [Mode 1].

If the problem is not solved, specify [Mode 2].

If the problem is not solved, specify [Mode 3].

* Selecting [Off] may also avoid vertical streaks appearing on the printed paper. In this case, reset the setting to [Off].

* If [Special Print Adjustment B] is specified, printing speed may drop.

Printed Pages Have White Specks

⋖Cause 1⋗

Appropriate paper is not being used.

⋖Solution⋗

Replace the paper with that which can be used with this printer. [Usable Paper]

⋖Cause 2⋗

Damp paper is used.

⋖Solution⋗

Replace the paper with new paper in an unopened package. For details on the paper which requires attention

before use, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

⋖Cause 3⋗

The drum in the toner cartridge is deteriorated.

⋖Solution⋗

Replace the toner cartridge with a new one. For details on the procedure for replacing the toner cartridge, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

Residual Images Appear on Non-printed Areas

⋖Cause 1⋗

Appropriate paper is not being used.

⋖Solution⋗

Replace the paper with that which can be used with this printer. [Usable Paper]

⋖Cause 2⋗

The drum in the toner cartridge is deteriorated.

⋖Solution⋗

Replace the toner cartridge with a new one. For details on the procedure for replacing the toner cartridge, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

The Overall Print Result Is Dark

⋖Cause 1⋗

The setting for [DENSITY] is not appropriate.

⋖Solution⋗

Adjust [DENSITY]. For details on the procedure for adjusting the toner density, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

⋖Cause 2⋗

The printer is exposed to direct sunlight or strong light.

⋖Solution⋗

Move the printer.

The Toner Does Not Fix onto the Paper Well

⋖Cause 1⋗

The setting for the paper type is not appropriate.

⋖Solution⋗

Specify the setting for the paper type properly. For details on the procedure for specifying the setting for the paper type, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

⋖Cause 2⋗

Appropriate paper is not being used.

⋖Solution⋗

Replace the paper with that which can be used with this printer. [Usable Paper]

⋖Cause 3⋗

A problem is occurring inside the printer.

⋖Solution⋗

If ⋖Ennn-nnnn⋗ appears in the display, follow the procedure in "The Service Call ⋖Ennn-nnnn⋗ Appears in the Display ("n" Represents an Alphanumeric Character)" in "e-Manual" to solve the problem.

Smudge Marks of Spattering Toner Appear around the Text or Patterns

⋖Cause 1⋗

Appropriate paper is not being used.

⋖Solution⋗

Replace the paper with that which can be used with this printer. [Usable Paper]

⋖Cause 2⋗

Depending on the paper type (especially for heavy paper) or the operating environment (especially in a low-humidity environment), smudge marks of spattering toner may appear.

⋖Solution⋗

Perform the following procedure in the printer driver.

1. Display the [Finishing] sheet.

2. Click [Advanced Settings].

3. Set [Special Print Mode] to [Special Settings A5].

* Normally, use the printer with [Special Print Mode] set to [Off]. Specify [Special Settings A5] only if the

described problems occur.

* Selecting [Special Settings A5] may deteriorate print quality depending on the paper type (especially for thin paper) or the operating environment (especially in a high-humidity environment). In this case, do not specify [Special Settings A5].