FAQs & troubleshooting

When EOS Utility Ver.3.x is Buggy / How to Uninstall (Delete) and Reinstall from the Included CD-ROM "EOS DIGITAL Solution Disk" (Windows 7)

Content Id: 8202788800

Solution

Using the Uninstaller
What to Do When Using the Uninstaller does not Uninstall the Software
Reinstalling EOS Utility Ver.3.x from the CD-ROM

Use the following procedure to uninstall (delete) and reinstall EOS Utility Ver.3.x.

Caution

Before deleting EOS Utility Ver.3.x, exit all software that is currently running.

Using the Uninstaller

1. Click in the following order: [Start] ( ) [All Programs].

2.　Click in the following order: [Canon Utilities] [EOS Utility] [Uninstall EOS Utility 3].

Caution

If [User Account Control] is displayed, click [Yes] and follow the on-screen instructions.

3. The following dialog is displayed.

Click [OK] to start the uninstallation of EOS Utility 3.

4. If the following figure is shown, click [Ignore].

5. When uninstallation is complete, the following dialog is displayed.

Click [OK] to close the screen.

The uninstallation method using the uninstaller is now complete.
To reinstall EOS Utility Ver.3.x, from the CD-ROM, proceed to[Reinstalling EOS Utility Ver.3.x from the CD-ROM] .

What to Do When Using the Uninstaller does not Uninstall the Software

If the message [The software has been successfully uninstalled.] does not appear after performing the above procedure, use the following procedure.

1. Click in the following order: [Start] ( ) [Control Panel].

2. When the Control Panel is shown, click [Uninstall a program*].

*If the desktop display is set to [Large Icons] or [Small Icons], click [Programs and Features].

3. Select [Canon Utilities EOS Utility 3], and then click [Uninstall/Change].

4. The following dialog is displayed.

Click [OK] to start the uninstallation of EOS Utility 3.

5. If the following figure is shown, click [Ignore].

6. When uninstallation is complete, the following dialog is displayed.

Click [OK] to close the screen.

The procedure for what to do when using the uninstaller does not uninstall the software is now complete.

Reinstalling EOS Utility Ver.3.x from the CD-ROM

1. Use the procedure above to uninstall EOS Utility Ver.3.x, and then restart the computer.

Caution

Be sure to restart the computer after deleting EOS Utility Ver.3.x.Otherwise, the computer might not operate correctly. In particular, reinstalling EOS Utility Ver.3.x without first restarting the computer can cause erroneous operation.

2. Before installing, check the label of your [EOS DIGITAL Solution Disk] CD-ROM to confirm that it is version ("Ver.") [31.2] or later.

Caution

CD-ROMs that show a version ("Ver.") earlier than [30.0] do not contain EOS Utility Ver.3.x.

If you do not have an EOS DIGITAL Solution Disk, download the necessary applications from the Canon Web site to install the software.

3. Insert your [EOS DIGITAL Solution Disk] CD-ROM into the computer.

When the following screen is shown, click [Run SETUP.EXE].

4. Select the area in which you live.

5. Select the country where you live, and then click [Next].

6. If a language setting screen appears, select the desired language from the options displayed.

7. When the following screen is shown, click [Custom Installation].

The window displayed may differ depending on your device model.

8. If you are prompted to close any other applications, close all currently running applications and then click [OK].

9. In the [Software to be installed] window, select [EOS Utility 3] ( ), and then click [Next].

10. When the following screen is displayed, confirm that [EOS Utility 3] is selected and then click [Install].

11. If you accept the [License Agreement], click [Yes] to install the software.

Caution

Depending on your device model, [User Account Control] may appear. In this case, click [Yes] to proceed to the next step.

For EOS Utility Ver.3.x, [Microsoft .NET Framework 4.5] must have been installed for operation. If this software is not installed on your computer, [Microsoft .NET Framework 4.5 License Agreement] is displayed. Click [Yes] to continue the procedure.