The Phenomenon of Skipped Frame in footage on EOS C300 Mark II

11th November 2015
The new firmware is now available to download.

Thank you for using Canon products.

It has been confirmed that there may be cases of skipped frames in footage recorded in slow motion on the EOS C300 Mark II Digital Cinema Camera. Customer support for this phenomenon is described below.

We would like to offer our sincere apologies to any customer who may be inconvenienced by this issue. We are dedicated to continuously improving product quality as well as delivering industry-leading service and support.

Phenomenon

Except as provided below, footage recorded in slow motion in Slow & Fast Motion Recording Mode, in 4K and 2K/HD, and at all frame rates, may have skipped frames. This phenomenon does not occur for slow motion recording at the following settings:

2K/HD recording at 59.94P & 50.00P frame rates
Affected Product

EOS C300 Mark II Digital Cinema Camera.

Cameras with firmware version 1.0.0.1.00 are affected.

The camera's firmware version can be checked from [System Setup] on the menu.

Press the MENU button, then select [System Setup] → [Firmware] → [Camera].



                           - Menu screen

Support

We have released new firmware that incorporates countermeasures for this phenomenon.

Please download this version (Version 1.0.1.1.00) from the following download page, and update the firmware.

„Download EOS C300 Mark II Firmware Update version 1.0.1.1 00

Contact Information for Inquiries

Australia: Call 13 13 83 (select option 2, then option 2)

New Zealand: Call 0800 222 666 (select option 3, then option 1)
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