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As a valuable customer we appreciate your continued use of Canon products.
Due to the ongoing global shortage of semiconductor components, Canon is currently experiencing challenges in procuring specific electronic components that are used in our consumable products for our multifunction devices (MFD). These components perform such functions as detecting remaining toner levels.
To ensure you enjoy a continuous and reliable supply of consumables, we have chosen to supply consumable products without the semiconductor component until normal supply resumes.
While there is no negative impact on print quality when using consumables without electronic components, certain ancillary functions, such as the ability to detect toner levels, may be affected.
| Model Series | Toner Code |
|---|---|
| imageRUNNER ADVANCE 47xx/45xx | NPG-73 |
| imageRUNNER ADVANCE C355_255/C350_250 | NPG-65 |
| imageRUNNER ADVANCE C357_257/C356_265 | NPG-76 |
| imageRUNNER ADVANCE C38xx/C37xx/C35xx/C33xx | NPG-67 |
| imageRUNNER ADVANCE C57xx/55xx | NPG-71 |
If you are using our consumable products without the electronic component (toner bottle), please note the following regarding the replace toner message and remaining toner level.
One of the following messages appear when you replace the corresponding toner cartridge.
Press <Close>, <I Agree>, or <OK>, then proceed to use the toner.
■ Replace Toner Message: Type I → Press <close>.
There is no issue using the toner, so please press <Close>.
■ Replace Toner Message: Type II → Press <I Agree>.
There is no issue using the toner, so please press <I Agree>.
|
Please do not press <Cancel> but should you press it, please follow the steps
below. 1. Take out the toner cartridge from the machine. 2. Insert the toner cartridge back in the machine again. 3. Press <I Agree>. |
■ Replace Toner Message: Type III → Press <OK>.
|
Please do not press <Stop> but should you press it, please follow the steps
below. 1. Take out the toner cartridge from the machine. 2. Insert the toner cartridge back in the machine again. 3. Press <OK>. |
The toner level of the corresponding toner cartridge does not appear correctly.
• "100%" or "OK" appears as long as toner remains.
• "0%", "Empty", or "None" appears when the toner has run out.
When the toner has run out, follow the regular procedure to replace the toner cartridge.
■ Remaining Toner Level: Type I
Toner level shows “100%” until the toner runs out.
Please replace the toner cartridge when it shows “0%”.
■ Remaining Toner Level: Type II
Toner level shows “OK” until the toner runs out.
Please replace the toner cartridge when it shows “Empty”.
■ Remaining Toner Level: Type III
Toner level shows “OK” until the toner runs out.
Please replace the toner cartridge when it shows “None”.
